Send a support message

Ask the Dual team for help. Send a subject and a message. You can attach files too — upload them with `POST /assets` first, then mention them here. If it is about one particular request that went wrong, include the `x-request-id` from its response; that is the quickest way for us to find it. The message is filed under the signed-in account, so it cannot be sent in another user's name. You get an identifier back. You will not be able to read the message again afterwards, so keep your own copy if you need one. There is a limit on how often one account may write in. Go over it and you get a `429`.

POST
/support

Authorization

AuthorizationBearer <token>

The access token returned after a successful sign-in, sent as Authorization: Bearer <access_token>.

It identifies the person and the organization they are working in, and it lasts about fifteen minutes. When it runs out, use their refresh token at POST /auth/refresh-token instead of asking them to sign in again.

In: header

Request Body

application/json

The message to send.

TypeScript Definitions

Use the request body type in TypeScript.

Response Body

application/json

application/json

application/json

application/json

application/json

curl -X POST "https://api.dual.network/support" \  -H "Content-Type: application/json" \  -d '{    "title": "Webhook deliveries stopped",    "content": "Our endpoint was down for two hours and the webhook is now inactive. Request id 5f2b3c4d-6e7f-4a8b-9c0d-1e2f3a4b5c6d."  }'
{
  "id": "665f1c2d4b1a2c3d4e5f6a7b"
}
{
  "code": 3,
  "message": "Key: 'limit' Error:Field validation for 'limit' failed on the 'lte' tag"
}

{
  "code": 16,
  "message": "no auth provided"
}

{
  "code": 8,
  "message": "too many requests"
}
{
  "code": 13,
  "message": "internal error"
}